How NOT do an assistive technology assessment

Here are our step-by-step instructions for the worst way to do an assessment!

1. The key to a successful assessment is to establish your position as the expert. This can be done in a number of ways, for example, by arriving late and by taking calls during the assessment: after all, you are an important person!

2. Of course, you arrange the assessment at your venue, NEVER the client’s own home, school or workplace where they would be most comfortable. You do all the talking, because that is what they have come to hear. Be in a hurry and make as little time for them as possible. You are busy!

3. Further establish your credentials as an assistive technology guru by using lots of jargon to bewilder and confuse the client. This helps create the appropriate distance between you and them.

4. If at any time the client shares their thoughts and feelings, put your head down and fill out forms. That is what important people do. They will give up soon, when they realise you're not listening.

5. If there are other experts around (such as other therapists), be sure to talk to them about the client rather than actually speak with the client him or herself.

6. Remember, your job is to tell the client what technology they need. It doesn't matter if it doesn't suit the client! The client’s job is to fit around the technology you have proposed.

7. Don’t worry about an equipment trial – that would make it seem as though you are not certain about your recommendations. Push ahead with confidence, even if you're not sure.

8. Never send the client a copy of your report – we don’t want their interference! What does the client know about their own needs anyway?


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Ability Technology


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